This quote was taken from a real estate ethics forum that I moderate . It is a typical real estate agent response to a consumer complaint about how she felt she was treated by three different agents from the same brokerage.
"What happened to you is most likely not related to the brokerage and you should refrain from bashing an entire company for the actions of a single agent. "
The previous sentence represents the epitome of what is broken within the real estate industry. What happened to this consumer is entirely related to the brokerage.
Is there one of us that having had three bad experiences from three different employees of a department store, an airline, or a phone company would not hold the company responsible? Why at the hint of client dissatisfaction do we absolve the brokerage of all responsibility for the agent under their charge?
If real estate agents as a group are to ever again earn the trust of the public this abdication of responsibility must end.
Recent Comments